Alternative Dispute Resolution (ADR) Services

Whether public or private, whether community, state, or federal, ADR (Appropriate or Alternative Dispute Resolution) is saving time for people involved in the complaint or dispute resolution process. 

With all the details and deadlines required to manage a case, ADR programs have turned to DTAS (Dispute Tracking and Analysis System) to save time and money. 

DTAS includes a combination of critical time-saving features that some say "...can turn one person into three!"^*, including:

• Tools to ensure a timely response.
• Scheduling tools to keep you on track.
• Features for automatic analysis of case statistics.
• Productivity tools that could save you thousands in staff time.
• And much more...

DTAS has been cutting costs and improving the quality of ADR services since 1990.  It provides you with a combination of productivity tools not seen in any other software of its kind.

Much more than software alone...

When you select DTAS, you also get much more than software alone.  You get the combined practical experience of literally thousands of case management professionals working in the field nationwide and collected for over 20 years.  This is a level of experience that not even the largest organizations can duplicate.

More Capable and More Affordable...

The cost of this ongoing development effort has also been shared across a variety of programs nationwide.  This range of experience has not only made DTAS more flexible and more capable, it has also made it more affordable.

Just a small sample of benefits:

• Improved response times - DTAS helps you respond quickly and accurately to parties in a case, raising satisfaction scores.
• Easy to Use - Quickly enter case and individual information, and monitor case progress, with unique time saving features.
• Improved productivity - Productivity tools have been developed from case managers involved with a wide variety of case types and issues.  The breadth of this experience has led to a combination of time-saving features not yet seen in any other software.  One program manager was inspired to say "...it can turn one person into three!" 
• Meet important deadlines - Multiple warning systems were designed to automatically notify you of approaching deadlines.  Automatic features can even generate correspondence at prearranged times well before a response deadline.
• Useful metrics - complete a wide variety of case analysis in seconds with just a click of your mouse
• Much more than software alone - Experience counts! With DTAS you get the combined practical experience of thousands of case management professionals working in the field nationwide and collected over 20 years.  This is a level of experience not even the largest organizations can duplicate.
• Ongoing improvement tools - With extensive reporting directly to Excel spreadsheets, chart your progress and identify trends and opportunities for improvement in services.
• Automatic metrics - Statistics are calculated for you automatically every night with our trademark After Hours feature, so timely data is always available.
• Cost accounting - Track time spent on a case in any number of cost categories, and obtain automatic costing reports to help determine the true costs of managing a case (please see Cost Accounting and Analysis).

Multiple Office Management (MOM)...

Plus, DTAS includes special features to manage multiple offices.  Our Multiple Office Management (MOM)^TM module allows you to track cases in different databases for different types of ADR programs if necessary.  Our Remote Office Management (ROM)^TM feature can ensure that data flows across town, across the state, or across countries automatically. 

With DTAS, you could be saving a full time position, or easily save a half time position.  At today's high labor costs, this could mean $10,000, $20,000, $30,000 each year in additional funds better spent on client services.

We recommend you contact us to arrange for your own free, personal demonstration over the Internet and see for yourself the time, effort, and money it can save.

^*Please contact us for a personal demonstration to see for yourself how much time you can save with DTAS.

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